FAQ
Frequently Asked Questions – Vellara
Intro Paragraph: Welcome to the Vellara Help Center. Here you’ll find answers to the most common questions about our premium natural wellness supplements, shipping, ingredients, refund policy, and more. Can’t find what you’re looking for? Contact our team at vellara.brand@gmail.com.
🌿 About Vellara Products
Q: What is Vellara? Vellara is a premium natural wellness supplement brand offering high-quality products including hydration powder, beetroot supplements, moringa capsules — all designed to support your health and hydration goals.
Q: Are Vellara supplements safe to use? Yes. Vellara products are made with carefully selected natural ingredients. However, we recommend consulting your healthcare provider before starting any new supplement, especially if you are pregnant, nursing, or on prescription medication.
Q: Are Vellara products FDA approved? Vellara products are manufactured in FDA registered facilities following GMP (Good Manufacturing Practice) standards. Please note: The FDA has not evaluated these statements. Vellara products are not intended to diagnose, treat, cure, or prevent any disease.
Q: Are your supplements vegan and gluten free? Many Vellara products are vegan and gluten free. Please check the individual product page for detailed ingredient and allergen information.
📦 Orders & Shipping
Q: How long does Vellara shipping take? Standard shipping typically takes 5 to 7 business days. Once your order ships, you will receive a tracking number via email.
Q: Does Vellara offer free shipping? Yes! Vellara offers free shipping on qualifying orders. Check our website for current free shipping thresholds and promotions.
Q: Can I change or cancel my order? Orders can be modified or cancelled within 24 hours of placement. Please email vellara.brand@gmail.com as soon as possible with your order number.
Q: Do you ship internationally? Vellara currently ships within the United States. International shipping availability is updated regularly — check our website for the latest shipping destinations.
💳 Payments & Subscriptions
Q: What payment methods does Vellara accept? Vellara accepts all major credit and debit cards including Visa, Mastercard, and American Express, as well as PayPal, Apple Pay, and Google Pay.
Q: How do I manage my Vellara subscription? Log into your Vellara account and navigate to the Subscriptions section to pause, modify, or cancel your plan. You can also email vellara.brand@gmail.com for assistance.
Q: Will my subscription price change? Vellara will notify you in advance of any pricing changes to your subscription before the next billing cycle.
🔄 Returns & Refunds
Q: What is Vellara’s refund policy? Vellara offers a 30-Day Money Back Guarantee. If you are not completely satisfied with your purchase, contact us within 30 days of your order date for a full refund — no questions asked.
Q: How do I request a refund? Simply email vellara.brand@gmail.com with your order number. Our team will respond within 1 to 2 business days to process your refund.
Q: What if my order arrives damaged? If your order arrives damaged or defective, email us within 7 days with photos of the item. We will send a replacement or issue a full refund promptly.
🔒 Account & Privacy
Q: How do I create a Vellara account? Click Sign Up on the Vellara website, enter your email and create a password. An account lets you track orders, manage subscriptions, and access exclusive Vellara offers.
Q: Does Vellara sell my personal data? Never. Vellara does not sell, rent, or share your personal information with third parties for marketing purposes. Read our full Privacy Policy for details.