REFUND POLICY
REFUND POLICY
Last Updated: June 2025 | Effective Date: June 2025
Our Commitment to Your Satisfaction
At Vellara, we stand behind the quality of every wellness supplement we offer. We are committed to your complete satisfaction. If for any reason you are not fully satisfied with your purchase, our refund policy is designed to make the process simple, fair, and hassle-free.
💰 30-Day Money-Back Guarantee
Vellara offers a 90-Day Money-Back Guarantee on all eligible products. If you are unsatisfied with your Vellara supplement purchase for any reason within 30 days of the original purchase date, you may request a full refund — no questions asked.
This guarantee reflects our confidence in the quality and effectiveness of Vellara’s natural wellness products.
✅ Eligibility for Refunds
To be eligible for a Vellara refund, the following conditions apply:
• Your refund request must be submitted within 30 days of your original purchase date
• The request must include your Vellara order number and the email address used at checkout
• Both opened and unopened Vellara products are eligible for a refund under our 90-day guarantee
• Refunds apply to products purchased directly through the official Vellara website. Products purchased through third-party retailers must be returned under that retailer’s policy
❌ Non-Refundable Items
The following are not eligible for a Vellara refund:
• Products purchased more than 30 days ago
• Digital products, e-books, or downloadable content from Vellara
• Shipping and handling charges (unless the return is due to a Vellara error)
• Orders where fraudulent activity is suspected
📋 How to Request a Refund
Requesting a refund from Vellara is easy. Follow these steps:
Step 1: Email our customer support team at vellara.brand@gmail.com with your order number and reason for the refund request.
Step 2: Our support team will respond within 1–2 business days to confirm your request and provide return instructions if applicable.
Step 3: Once your refund request is approved, Vellara will process your refund to the original payment method within 5–10 business days.
You do not need to return the product to receive your refund under the Vellara 30-day money-back guarantee, unless instructed otherwise by our team.
📦 Damaged or Defective Products
If your Vellara order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Include photos of the damaged item and packaging. Vellara will, at our discretion, issue a full refund or send a replacement product at no additional cost to you.
⏳ Late or Missing Refunds
If you have not received your Vellara refund within the stated timeframe:
• First, check your bank account or credit card statement
• Contact your bank or credit card company, as processing times may vary
• If you have done all of the above and still have not received your refund, please contact Vellara at vellara.brand@gmail.com
🔄 Subscription Cancellations
You may cancel your Vellara supplement subscription at any time before the next billing date. Cancellation requests must be submitted via your Vellara account dashboard or by emailing vellara.brand@gmail.com at least 24 hours before the next scheduled charge.
Refunds for subscription charges already processed will be handled on a case-by-case basis at Vellara’s discretion.
🔁 Exchanges
Vellara does not offer direct product exchanges at this time. If you would like a different Vellara product, please request a refund and place a new order on our website.
📞 Contact Vellara Support
Our customer happiness team is here to help. If you have any questions about your Vellara order, refund status, or product concerns, please reach out:
• Email: vellara.brand@gmail.com
• Website: www.vellarahydration.com
• Response Time: 1–2 Business Days
Vellara — Premium Natural Supplements for a Healthier You